Don't miss our holiday offer - buy now and SAVE!
Which Of South Africa’s Top e-Hailing Apps is the best?
After conducting a comparison of 4 e-hailing apps in South Africa across various cities, the findings were quite surprising. Undoubtedly, these e-hailing apps have significantly improved mobility and reduced costs. Nevertheless, it is evident that the market landscape has evolved and is no longer the same as it once was. This review is based on 8 factors:
- Reliability
- Safety
- Support
- Reputation
- Cost
- Cars
- Availability
- Driver professionalism
Read Also: What Is The Best Microwave Brand In South Africa?
1. Uber
In our findings, Uber seems to be the leading e-hailing service in South Africa. It started operating in September 2013 and quickly became the top choice for riders. Although the service has seen some decline, it still holds the top spot. I recall drivers asking if the music was to my liking and if the temperature was comfortable, showcasing a high level of professionalism overall.
| Category | Score |
|---|---|
| Reliability | 8.2 |
| Safety | 8.0 |
| Support | 9.0 |
| Reputation | 7.9 |
| Cost | 6.8 |
| Cars | 8.0 |
| Driver professionalism | 6.0 |
| Availability | 7.0 |
| Total | 60.9/80 |
2. Bolt
Another biggest player in the e-hailing industry in South Africa is Bolt. Previously known as taxify it started operating in South Africa in 2016. It took off because it was considered cheaper than Uber for some time. Though it has been trending in social media lately, for all the bad reasons, it is still one widely used service.
| Category | Score |
|---|---|
| Reliability | 7.0 |
| Safety | 6.0 |
| Support | 6.0 |
| Reputation | 7.1 |
| Cost | 6.8 |
| Cars | 6.0 |
| Driver professionalism | 5.8 |
| Availability | 9.0 |
| Total | 53.7/80 |
3. In Drive
In Drive is one of the top e-hailing apps in South Africa, offering passengers the ability to negotiate a fair price with the driver. Unlike other apps, In Drive gives you the option to bargain for your ride. Despite being a major player, it only ranked 3rd on our list.
| Category | Score |
|---|---|
| Reliability | 6.8 |
| Safety | 6.4 |
| Support | 6.0 |
| Reputation | 6.5 |
| Cost | 7.0 |
| Cars | 6.0 |
| Driver professionalism | 5.0 |
| Availability | 8.0 |
| Total | 51.7/80 |
4. Shesha
This is an app developed in South Africa that has gained popularity, supported by SANTACO. It is increasingly gaining a reputation despite being a new player. However, there is still a lot of work to be done as it is also making headlines for the wrong reasons, such as driver extortion, which will make users hesitant to trust the app. The vision is promising, but there is still work that needs to be done.
| Category | Score |
|---|---|
| Reliability | 5.0 |
| Safety | 5.0 |
| Support | 4.0 |
| Reputation | 3.5 |
| Cost | 6.8 |
| Cars | 5.0 |
| Driver professionalism | 5.0 |
| Availability | 5.0 |
| Total | 39.3/80 |
Conclusion
There have been numerous e-hailing apps that have come and gone, such as DIDI. However, the market is constantly evolving, and e-hailing apps and services must continue to innovate in order to stay competitive. Factors such as the economy and crime have led to significant changes in the e-hailing industry.
