Refund and Returns Policy - Thrill Quest Living

In addition to a product being returnable in terms of the Returns Policy, if the customer is not happy with their furniture purchase or has made an error with their furniture purchase and wishes to exchange or return their furniture purchase, the customer may do so within 7 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose either a store credit or exchange, unfortunately no refunds are given.

Should the customer wish to return their product, the customer will be charged a 10% handling/restocking fee for the return of the furniture product in terms of this section (this fee may increase dependent on circumstances). If the product requires upliftment, a collection fee will in addition be charged. The customer will be given a store credit for the value of the furniture product less the handling fee.

If the customer has chosen an exchange, they may not choose a product that exceeds the purchase price of the original product less the handling fee, collection fee and use charge if applicable, unless the customer pays in the difference in the purchase price.

Before store credit or exchange is processed, the product will be assessed for wear and tear. Should there be evidence of use, we will impose a charge for use. This charge will be in line with the extent of use.

This section does not apply to custom or made to order products.

It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.

Physically altered, partially disassembled or damaged product may not be returned or exchanged in terms of this section. We will check the condition of products presented for exchange or returned accordingly.

Refunds

Refunds will be at our discretion and no refunds will be considered after 7 days from purchase. Be advised that we don’t give refunds on customized products.

Return Policy

Thrill Quest will process your return request in the following circumstances:

Should you wish to a return a product, you will need to log a return request here: returns@thrillquest.co.za
As you agreed to inspect the product for defects or damage before accepting delivery, you are encouraged to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in your possession.
Should we be of the opinion that your product is returnable we will contact you to arrange collection or advise you if you may drop off the product at one of our distribution centres
Once the return has reached our warehouse or store, the product will be inspected before the return is processed.
If you have proven that any of the extended warranties have been breached, we may offer you a repair, exchange or store credit at our discretion.
Please ensure that you keep the original packaging in case you have any reason to return your purchase.
Should your product be delivered incomplete please make sure you notify home go in writing within 48 hours of your receipt.